What is “Departure from outward office of exchange”? How long it will take?
“Departure from outward office of exchange” indicates the parcel is ready for shipping customs security scans. Once it passes the security scan, it will be sent to the airline.
Normally this work will finish within 2 to 10 days. If your package is stuck in this status for more than 2 or even 3 weeks. Normally this indicates the parcel has a problem passing the security check and will be refunded to the shipper. You should open a dispute ASAP.
What does the status “Arrival at inward office of exchange” mean?
Arrival at inward office of exchange” indicates the package has arrived target country’s import customs department. Once the import customs approval is done, the parcel will be released by the destination country’s postal assistance company.
What does “Import Customs Scan” mean?
If you got the status of “Import Customs Scan”, there are 3 probabilities:
- If the parcel was shipped from China and the location displays as a Chinese city such as Beijing, Shanghai, etc, then it indicates the package was returned to China from the overseas country. Usually, the package will be sent back to the shipper and the recipient will NOT receive this package in the future unless the shipper pays an extra shipping fee and send it repeatedly.
- If the parcel was originally exported from China and the location shows as the recipient’s country, it means the box has arrived destination country import customs and will be released as soon as the customs authorization finishes.
- If the parcel was originally transmitted from another country outside China and the location displays as a Chinese city such as Beijing, Shanghai, etc, then it indicates the parcel has arrived in China and will be delivered as soon as the customs clearance closes.