Logistics is the set of organizational, managerial and strategic activities of the flows of materials
and related information in a company, starting from the supplier to the delivery of the finished
product to the final customer, and to the after-sales service.
In practice, logistics, for proper warehouse management, must coordinate all flows of goods and
information exchange concerning the same, in order to support purchases and sales, at the best
In company logistics we find:
● the inbound logistics which deals with the supply of materials;
● the internal logistics that regards the organization and the use of productive resources,
human resources management, stocks and the organization and optimization of the
flows of materials, equipment maintenance, quality control and safety;
● outbound logistics is the set of all the resources used to meet the needs of customers,
taking into account the time, quantity and place of delivery of the products.
Outbound logistics represents the interface activity with marketing and with the sales sector. It is
the set of the workforce and material goods. It is necessary to design:
● the system for receiving and fulfilling orders;
● warehouse management of finished products;
● the methods of transport to end customers.
The main purpose of a logistics company is to minimize stocks and maximize the service offered
and consequently customer satisfaction.
The concepts of quantity and quality are fundamental, where quantity means the number of
products delivered to end customers in a given reference period. By quality, however, we mean
the level of service rendered to the customer. It is evident how the level of service offered has
the ability to influence the characteristics of the offer and consequently the production volumes.
The fundamental purpose of the outbound logistics system is to ensure the full satisfaction of
the final customer, responding to their needs regarding product availability, delivery times and
The firm must be able to fulfill all customer orders through inventory. The lack of the requested
product can, in fact, induce the consumer to turn to a competing company. On the other hand,
as regards delivery times, customers increasingly need to receive the requested goods quickly.
The company must be able to deliver quickly and, above all, be reliable, that is, respect the
expected delivery times.
Demand forecasting is essential in order to plan and coordinate the entire logistics process.
Order is the information that initiates the function of outbound logistics, and speed and accuracy
are essential for its correct functioning. Consumers demand speed not only in delivering the
requested goods but also in finding information or obtaining answers regarding doubts,
curiosities or questions. For this reason, IT-based order processing systems are necessary.
Software for complete management of the logistic process
Technology has made it possible to abandon the old method of paperwork, facilitating a whole
series of operations. For those working in the logistics sector, it is essential to know and use
software for the complete management of the process, which helps companies to compete on
the market with winning strategies.
The correct management of handling and identification and traceability of the product is an
an essential element for a company that aims to obtain a reduction in costs but, at the same time, a
high level of service offered for the satisfaction of the end customer. To better compete on the
market, logistics operators rely on software capable of managing the handling of incoming and
outgoing materials, the mapping of raw materials warehouses.
Some of the software used for the complete management of the logistic process is based on
radio frequency technology, with handhelds connected directly to the central systems via Wi-Fi,
GPRS or Bluetooth.
This software allows the company to obtain maximum precision and efficiency in the
management of the entire logistic process, increasing controls and minimizing errors caused by
human and, therefore, non-automated warehouse management. This software manages the
main logistics activities, namely:
● goods entry: registration and coding of goods received from suppliers, with quantity and
● goods storage: optimization in the storage of goods in the warehouse and Cross
Docking management, i.e. an operation in which the goods that arrive are reloaded on
other vehicles without stopping on the ground or are reloaded in a very short time. This
requires perfect coordination of incoming and outgoing flows.
● goods output: the creation of packing list, transport documents and labels. The RFID,
radio frequency technology is a relatively new technology for automatic identification of
goods and presents a number of very important benefits.
First of all, it reduces the time required to perform various operations, such as the registration of
incoming and outgoing materials, the control of shipments and the stock in the warehouse.
Furthermore, radio frequency technology favors data mining, which is the application of one or
more techniques that allow the exploration of large amounts of data and to identify the most
significant information and make it available.
The correct functioning of the entire logistics process is the basis of the success of every
company. Often, especially in the past, it was overlooked. Today, however, its importance is
known and companies have become aware of its enormous potential. Perfect logistic
management allows, in fact, to minimize the costs incurred by the company and maximize the
level of service offered, guaranteeing the complete satisfaction of all end customers.