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Customer Support
Customer support for National & Premier Accounts.
Please use the information below for customer support regarding the business programs accessible through the National & Premier Accounts Web site.
Business Service Network eService
Business Service Network (BSN) eService is a state of the art Web program that allows National and Premier Account customers to enter and monitor service requests online. In addition to contacting a BSN representative by phone, these customers can now monitor service requests online 24 hours a day, 7 days a week.
More information about Business Service Network eService
National & Premier Accounts FAQs
Go To National & Premier Accounts FAQs
Centralized Account Processing System (CAPS)
An electronic postage payment system that provides business mailers a convenient and cost-effective way to electronically pay for Permit Imprint, Business Reply Mail, Merchandise Return Service, Postage Due Account, USPS Corporate Account™, and Address Element Correction.
Customers holding CAPS account can contact CAPS Service Center at 650-377-1334 or email ssmctas@email.usps.gov.
Facilities Access and Shipment Tracking (FAST)
Contact the Customer Care Center at 877-569-6614 or email fast@usps.gov.
Mail Tracking & Reporting
Confirm®: (800) 238-3150 or confirm@email.usps.gov
Entry Information: (800) 238-3150 or entryinf@email.usps.gov
Parcel Select Ground™ Performance: (877) 264-9693
PostalOne!®
Contact the PostalOne! Customer Care Center at (800) 522-9085 or postalone@email.usps.gov.
STAMPS NOW®
For a convenient and fast way to order large quanties of stamps for your business, contact us at 1-800-STAMP-24 (800-782-6724) or email StampsNow.info@usps.gov.
Get more information. PDF | TXT
General Customer Support
For other customer support, please contact us
Customer Care Center at (800) 522-9085 or postalone@email.usps.gov. For a convenient and fast way to order large quanties of stamps for your business, contact us at 1-800-STAMP-24 (800-782-6724) or email StampsNow.info@usps.gov.
| Carrier Tracking Information | Contact Info |
| ECMS EXPRESS | Phone: 1-855-266-9299 |
| ABF Freight System Inc. | Phone: 1-877-609-5681 |
| Australia Post | Phone: (within Australia) 13-POST-13-7678; (outside of Australia) +61-3-8847-9045 |
| CEVA Logistics | Phone: 1-800-592-7489 (6 a.m. to 5 p.m. PT) |
| DB Schenker | Phone: 1-877-280-4573 |
| TForce Final Mile | Phone: 1-855-396-2639 |
| Fidelitone | Phone: 1-844-524-6320 |
| Home Direct | Phone: 1-877-819-5771 |
| i-parcel | Phone: 1-888-472-7235 |
| Innovel Solutions | Phone: 1-888-460-5404 |
| Landmark Global | Phone: 1-519-737-9101 |
| LaserShip | Phone: 1-804-414-2590 |
| Lonestar Overnight | Phone: 1-800-800-8984 |
| Menlo Worldwide/UPS Supply Chain Solutions | Phone: 1-800-443-6379 |
| MSI | Phone: 1-519-737-9101 |
| Non Stop Delivery (NSD) | Phone: 1-844-401-9082 |
| OnTrac | Phone: 1-800-334-5000 |
| Parcel Pool | Phone: 1-877-727-2354 |
| Pilot | Phone: 1-877-549-0160 |
| Prestige | Phone: 1-877-778-0942 |
| Schneider/Watkins Shepard | Phone: 1-866-219-5973 |
| Watkins | Phone: 1-866-219-5973 |
| WnDirect | Phone: 1-516-254-4540 (4:00 a.m. to 6:30 p.m. EST) |
| XPO Logistics | Phone: 1-844-285-5279 |
| Zenith | Phone: 828-469-1095 |
