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Customer Support

Customer support for National & Premier Accounts.
Please use the information below for customer support regarding the business programs accessible through the National & Premier Accounts Web site.

Business Service Network eService
Business Service Network (BSN) eService is a state of the art Web program that allows National and Premier Account customers to enter and monitor service requests online. In addition to contacting a BSN representative by phone, these customers can now monitor service requests online 24 hours a day, 7 days a week.
More information about Business Service Network eService

National & Premier Accounts FAQs
Go To National & Premier Accounts FAQs
Centralized Account Processing System (CAPS)
An electronic postage payment system that provides business mailers a convenient and cost-effective way to electronically pay for Permit Imprint, Business Reply Mail, Merchandise Return Service, Postage Due Account, USPS Corporate Account™, and Address Element Correction.

Customers holding CAPS account can contact CAPS Service Center at 650-377-1334 or email ssmctas@email.usps.gov.

Facilities Access and Shipment Tracking (FAST)
Contact the Customer Care Center at 877-569-6614 or email fast@usps.gov.

Mail Tracking & Reporting
Confirm®: (800) 238-3150 or confirm@email.usps.gov
Entry Information: (800) 238-3150 or entryinf@email.usps.gov
Parcel Select Ground™ Performance: (877) 264-9693

PostalOne!®
Contact the PostalOne! Customer Care Center at (800) 522-9085 or postalone@email.usps.gov.

STAMPS NOW®
For a convenient and fast way to order large quanties of stamps for your business, contact us at 1-800-STAMP-24 (800-782-6724) or email StampsNow.info@usps.gov.
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General Customer Support
For other customer support, please contact us

Customer Care Center at (800) 522-9085 or postalone@email.usps.gov. For a convenient and fast way to order large quanties of stamps for your business, contact us at 1-800-STAMP-24 (800-782-6724) or email StampsNow.info@usps.gov.

Carrier Tracking Information Contact Info
ECMS EXPRESS Phone: 1-855-266-9299
ABF Freight System Inc. Phone: 1-877-609-5681
Australia Post Phone: (within Australia) 13-POST-13-7678; (outside of Australia) +61-3-8847-9045
CEVA Logistics Phone: 1-800-592-7489 (6 a.m. to 5 p.m. PT)
DB Schenker Phone: 1-877-280-4573
TForce Final Mile Phone: 1-855-396-2639
Fidelitone Phone: 1-844-524-6320
Home Direct Phone: 1-877-819-5771
i-parcel Phone: 1-888-472-7235
Innovel Solutions Phone: 1-888-460-5404
Landmark Global Phone: 1-519-737-9101
LaserShip Phone: 1-804-414-2590
Lonestar Overnight Phone: 1-800-800-8984
Menlo Worldwide/UPS Supply Chain Solutions Phone: 1-800-443-6379
MSI Phone: 1-519-737-9101
Non Stop Delivery (NSD) Phone: 1-844-401-9082
OnTrac Phone: 1-800-334-5000
Parcel Pool Phone: 1-877-727-2354
Pilot Phone: 1-877-549-0160
Prestige Phone: 1-877-778-0942
Schneider/Watkins Shepard Phone: 1-866-219-5973
Watkins Phone: 1-866-219-5973
WnDirect Phone: 1-516-254-4540 (4:00 a.m. to 6:30 p.m. EST)
XPO Logistics Phone: 1-844-285-5279
Zenith Phone: 828-469-1095